Unity Food Hub's Harvest Share Policy
Signing Up – When you sign up, a secure, online member profile is created for you with your share options, your pick-up location, and your account activity. After signing up, you can access your account by going to this site: http://csa.farmigo.com/account/mainefarmshare
You can view and edit your account, change your pick up location, credit card info, or password and even place a vacation or suspension hold just by signing in to your account.
Payments – We bill your Visa, MasterCard, American Express or Discover credit or debit card the same day your Harvest Share is delivered. It’s automatic and you will get a statement by email. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely by Authorize.net.
Picking Up Your Order – Please remember to pick up your order or have a friend, family member or co-worker do so.
Missing Your Pick Up – If you did not cancel your order by the cancellation deadline (Saturday 5pm) and are a workplace share participant, please "make arrangements with a co-worker to pick up your share. For non workplace share participants, your order will be donated to one of our partnering hunger relief organizations and will go to an individual or family in need. We’re sorry but we cannot give a credit for boxes that are not picked up; but don’t worry, the produce will not go to waste.
Changing Your Pick Up Location – If you want to change your pick up location, please do so by Saturday at 5pm the week of your delivery. If you switch and then want to switch back, you’ll need to log into your account again to do so.
Vacation and Suspension Holds – You may put your Harvest Share delivery on hold by logging into your account. Please do this before 5pm on Saturday for the coming week. Your credit/debit card will not be charged while your delivery is on hold. For emergencies, call Catherine at 207-930-9581 or email her at Catherine@UnityFoodHub.com
Communications – Unity Food Hub communicates with you via email on a regular basis to inform you of a payment or to remind you of a scheduled pick up. Sometimes we will need to send out alerts about your order or inform you about happenings at the Hub. By becoming a member of Harvest Share, you are agreeing to open and read all email communications as soon as you see them since much of the information is time sensitive. We will be respectful of only sending pertinent details via email.
Cancellations – You may cancel your subscription completely at any time, by contacting us by the Saturday (at 5pm) in advance of your next scheduled share delivery. To cancel your subscription, please call Catherine at 207-930-9581 or email her at Catherine@UnityFoodHub.com. Please include your full name and delivery location in your message. Please also request a confirmation email back confirming your cancellation.
Holiday Changes + Snow Dates – We will give you plenty of notice about holiday date changes or any rescheduling due to weather.
Our Guarantee – Unity Food Hub guarantees the highest quality and freshness. If for any reason, you are not happy, please contact Catherine. We will be happy to give you a refund or credit for any product or order that does not meet your standards.
Thank You! – Your participation in Unity Food Hub's Harvest Share program reflects your commitment to help grow and strengthen the Maine's local food system. Thank you and enjoy in good health!